If an item arrives damaged, defective, or different from what was ordered, contact us promptly with the order number and supporting photographs. After review, we may offer a replacement, store credit, or refund as appropriate.

Products that are personalised, perishable, used, opened, or returned without their original packaging may not be eligible unless they were delivered damaged or defective. Change-of-mind returns are accepted only when stated on the relevant product page.

Approved refunds are sent to the original payment method. Processing time depends on the bank or payment provider. Shipping charges are refundable only when required by law or when the fulfilment error was ours.