Non-refundable subscriptions
Payments for Codeshoppy monthly and yearly subscriptions are non-refundable, except where a refund is required by applicable law. Please review the available features, plan limits and billing cycle before purchasing.
No prorated refunds
Cancelling a subscription, choosing not to use the service, closing your store or requesting a feature that is not included does not entitle you to a full or partial refund for the paid subscription period, except where required by law.
Cancelling future renewals
For AutoPay, cancel the recurring subscription through the available billing controls or contact [email protected] for assistance before your next scheduled charge. Confirm that cancellation has been completed. Logging out, removing a domain or no longer using the store does not cancel an AutoPay mandate. A payment already processed remains subject to this refund policy.
Manual subscriptions and paid access
Manual payment does not authorise an automatic recurring charge. You may choose not to renew. Cancelling future renewal does not itself request a refund; access for a cancelled subscription remains subject to the paid period and the service terms.
Payment problems
If you believe a charge is duplicated, incorrect or unauthorised, contact [email protected] with your account email, transaction reference, amount and payment date. Do not send passwords, OTPs or full card details. We will investigate with the payment provider; this policy does not limit any rights you have under applicable law.
Orders placed with client stores
This policy concerns Codeshoppy platform subscriptions only. Refunds, cancellations and disputes for products bought from a client’s store must be addressed to that store owner under their own policies.