Online PocSo Child Complaint Management system using MERN Stack Web application

The “Online PosCo Child Complaint Management System” is a comprehensive web application developed using the MERN (MongoDB, Express.js, React.js, Node.js) stack. This system is designed to streamline the process of managing and addressing child-related complaints, ensuring swift and effective responses. The application features a robust admin panel where administrators can manage officer login details and monitor all complaints in real time. Public users can easily create and submit complaints, then track their status through a user-friendly interface. Each complaint is assigned to the corresponding officer, who updates the complaint status as it progresses. Additionally, the system provides a valuable resource for users to search for nearby advocates by area or city. Advocates can log in to the system and post their profile details, offering their expertise to help the public. This integrated approach enhances the efficiency and transparency of handling child-related complaints, ensuring that every issue receives the attention it deserves. The use of the MERN stack ensures a responsive and dynamic user experience, facilitating seamless communication and data management across all stakeholders.Online PocSo Child Complaint Management system using MERN Stack Web application

Download Abstract & PPT

MERN React JS Software Languages

• Front End : React JS, CSS3, Bootstrap
• Back End : Express JS, Node JS,
• Data Base: Mongo DB

Tools:

• VS Studio
• Mongo DB

Modules List

• ADMIN
• Login
• Manage Officer Login
• View All Complaint
• USER
• Register
• Login
• Post Complaint
• View complaint status
• Search advocate profile
• My Profile
• Officer
• Login
• View Complaint
• Update status
• Advocate
• Register
• Login
• Post profile
• Update profile

Module Description

 ADMIN

– Login

  – Admins authenticate themselves using their unique credentials to access the system’s administrative functionalities. This ensures secure and controlled access to manage officers and monitor complaints.

– Manage Officer Login

  – Admins can create, update, or delete login details for officers. This involves setting up new officer accounts, modifying existing officer information, and removing access for officers who no longer need it.

– View All Complaints

  – Admins have the ability to view a comprehensive list of all complaints submitted by users. This includes details such as complaint status, assigned officer, and timestamps. This module helps admins monitor the progress and ensure timely resolution of each complaint.

 USER

– Register

  – New users can create an account by providing necessary personal details. This module ensures that only authenticated individuals can interact with the complaint management system.

– Login

  – Users authenticate themselves using their unique credentials to access the system. This module ensures that only registered users can submit and track complaints.

– Post Complaint

  – Registered users can submit new complaints through a simple form. They need to provide details about the incident and any supporting information to ensure accurate handling by the corresponding officers.

– View Complaint Status

  – Users can track the status of their submitted complaints. This module provides updates on the progress and actions taken, ensuring users are informed and reassured about their cases.

– Search Advocate Profile

  – Users can search for nearby advocates by area or city. This helps them find legal assistance and support within their vicinity.

– My Profile

  – Users can view and update their personal information, such as contact details, address, and password. This module ensures that user data remains current and accurate for communication and verification purposes.

 OFFICER

– Login

  – Officers authenticate themselves using their unique credentials to access the system. This module ensures that only authorized officers can view and update complaint details.

– View Complaint

  – Officers can view a list of complaints assigned to them. This module provides details such as the nature of the complaint, user information, and any other relevant data needed for resolution.

– Update Status

  – Officers can update the status of complaints they are handling. This includes changing the status to reflect the progress of the investigation or resolution, adding notes, and marking complaints as resolved. This module ensures that users and admins are kept informed of the latest developments.

 ADVOCATE

– Register

  – New advocates can create an account by providing necessary professional details. This module ensures that only authenticated advocates can interact with the system.

– Login

  – Advocates authenticate themselves using their unique credentials to access the system. This module ensures that only registered advocates can manage their profiles.

– Post Profile

  – Registered advocates can create and post their professional profiles, including their areas of expertise, contact details, and availability. This helps users find appropriate legal assistance.

– Update Profile

  – Advocates can update their professional information as needed. This includes modifying their contact details, areas of expertise, and other relevant information to ensure their profiles remain accurate and up-to-date.

Each module is designed to facilitate a seamless interaction between the different roles (Admin, User, Officer, Advocate), ensuring efficient management and resolution of child-related complaints. The use of the MERN stack enables a dynamic and responsive user experience, crucial for the timely handling of sensitive issues.

Existing System and Disadvantages

 Existing System:

Currently, many regions lack a centralized online platform specifically designed for reporting and managing child-related complaints through a unified system. Often, complaints are handled through fragmented channels, including phone calls, emails, or physical visits to police stations or government offices. This decentralized approach can lead to delays in processing complaints, inconsistencies in handling procedures, and difficulties in tracking the status of complaints over time.

 Disadvantages:

1. Fragmented Reporting Channels: Lack of a centralized platform leads to fragmented reporting channels, making it challenging for users to submit complaints consistently.
2. Delayed Resolution: Due to manual processing and disparate communication methods, there can be delays in resolving child-related complaints, impacting the timely intervention and protection of children.
3. Limited Transparency: Transparency in complaint handling and status updates may be compromised due to the absence of a unified digital platform.

Proposed System and Advantages

 Proposed System:

The proposed system aims to address these challenges by implementing an Online PosCo Child Complaint Management System using the MERN (MongoDB, Express.js, React.js, Node.js) stack. This system provides a centralized and user-friendly interface for reporting, managing, and tracking child-related complaints efficiently.

 Advantages:

1. Centralized Reporting and Management: Users (public) can easily register, log in, and submit complaints through a secure online portal. This centralization ensures all complaints are stored and managed in one system, streamlining the reporting process.
2. Real-Time Updates: Officers and administrators can access real-time updates on new complaints, current statuses, and assigned responsibilities. This improves transparency and accountability in complaint handling.
3. Efficient Communication: The system facilitates seamless communication between users, officers, and administrators.
4. Integration with Advocacy: Advocates can register and post their profiles, offering legal assistance and support directly through the platform. This integration enhances the support network available to users.
5. Scalability and Accessibility: Built on the MERN stack, the system is scalable to accommodate increasing volumes of complaints and users. It ensures accessibility across devices, enabling users to report incidents from anywhere at any time.
6. Enhanced Security: Implementing best practices in web security ensures that user data and complaint details are protected against unauthorized access and breaches.

By leveraging the capabilities of the MERN stack, the proposed system offers a comprehensive solution to streamline the management of child-related complaints, promote transparency, and enhance the overall safety and well-being of children in the community.

Conclusion

The development of online POCSO (Protection of Children from Sexual Offenses) complaint systems represents a significant advancement in safeguarding children’s rights and providing accessible, confidential, and efficient reporting mechanisms. Such systems facilitate the swift submission and processing of complaints related to child abuse, thereby improving the overall responsiveness and effectiveness of child protection efforts. The integration of secure data handling practices, user-friendly interfaces, and robust privacy measures are critical to ensuring the reliability and trustworthiness of these platforms.Online POCSO complaint systems not only empower victims and their guardians by giving them a voice but also streamline the workflow for law enforcement and child protection agencies. By leveraging technology, these systems can handle a large volume of complaints, provide real-time updates, and maintain a detailed record of case progress. Furthermore, the incorporation of automated features, such as initial complaint triage and risk assessment, enhances the system’s efficiency and effectiveness in addressing urgent cases.