Smart Govt Scheme & Grievance System Android & Web Application
ABSTRACT
The Smart Govt Scheme & Grievance System Android & Web Application is platform designed to streamline the management of government schemes and grievance redressal. The system consists of two primary modules: Admin and User. The Admin Module enables administrators to manage schemes by defining details such as name, eligibility criteria, location, income range, and required documents. Additionally, administrators can view and update complaints, track application statuses, and review user feedback. The User Module allows individuals to search for schemes, check their application status, submit complaints, track complaint progress, and provide feedback on services. The system ensures transparency, accessibility, and efficiency in scheme management and grievance handling, benefiting both users and administrators. By leveraging digital tools, the platform enhances service delivery, simplifies application tracking, and improves overall governance in public welfare programs.Smart Govt Scheme & Grievance System Android & Web Application
System Specifications:
- Hardware Requirements:-
Processor : Intel3
Installed memory (RAM) : 4 GB
Hard Disk : 500 GB
Operating System : Windows
Software Requirements: –
Front End: HTML5, CSS3, Bootstrap
Back End: PHP 8.1, MYSQL
Control End: Angular Java Script
PHP Tools:
Xampp 3.3 64 bit
Visual Studio Code
Android Tools:
IDE: Android Studio
Android Emulator
xampp-win64-8.1
System Modules:
- ADMIN
- Login
- Manage Judge Login
- Manage Police Login
- Manage Location
- View User Details
- USER
- Register
- Login
- Post Case
- View Case status
- Upload proof
- My profile
- Police
- Login
- View Case status
- Assign to Judge (By Email)
- Update Status
- Upload Proof
- My profile
- Judge
- Login
- View Case status
- My profile
Existing System:
The current method of managing government welfare schemes and grievance redressal is primarily offline and manual, leading to inefficiencies and delays. Citizens often struggle to find relevant schemes due to the lack of a centralized system, relying on government offices, newspapers, or word-of-mouth to gather information. The application process typically involves visiting multiple government departments, filling out physical forms, and submitting hard copies of required documents. Tracking the status of applications and complaints is cumbersome, as users need to visit offices repeatedly or wait for official notifications. Similarly, grievance redressal is slow and unstructured, often requiring individuals to file complaints in person, which may lead to delays in resolution due to manual handling and paperwork overload. Without a proper feedback mechanism, government authorities find it difficult to assess public concerns and improve the effectiveness of schemes.
Disadvantages of the Existing System
- Time-Consuming Process: Citizens must visit government offices multiple times for scheme applications and grievance submissions.
- Limited Accessibility: Information about schemes is not easily available, making it difficult for eligible individuals to apply.
- Lack of Transparency: Users cannot track the status of their applications and complaints efficiently.
- Manual Errors & Mismanagement: Paper-based records increase the chances of errors, document loss, and misplacement.
- Delayed Grievance Redressal: Complaints take longer to be processed due to dependency on physical records and manual workflows.
- Bureaucratic Hurdles: Lengthy approval processes and offline verification create unnecessary delays.
- Lack of Feedback System: Authorities cannot easily collect and analyze user feedback to improve schemes and services.
Proposed System:
The Smart Scheme & Grievance System is designed to simplify the management of government welfare schemes and grievance redressal. It consists of two main modules: Admin Module and User Module. The Admin Module allows administrators to manage schemes by adding, updating, and removing scheme details such as eligibility criteria, location, income range, and required documents. Admins can also process user applications, update their status, view complaints, and analyze feedback to enhance service delivery. The User Module enables citizens to search for schemes based on eligibility, apply for them, view application status, submit complaints, and view complaint progress. Users can also provide feedback to help improve the system. By structuring and streamlining scheme management and grievance handling, this system enhances accessibility, reduces manual work, and ensures that government benefits reach the right people more effectively.
Advantages of the Proposed System
- Simplified Scheme Management: The platform centralizes scheme details, making it easier for administrators to manage multiple government initiatives.
- Easy Scheme Discovery: Citizens can search for schemes based on eligibility criteria, reducing the gap between beneficiaries and welfare programs.
- Structured Application Process: Users can submit applications without the need for physical visits, reducing paperwork and manual efforts.
- Efficient Complaint Handling: A dedicated grievance submission system ensures that complaints are documented and processed systematically.
- User-Friendly Interface: The system is designed to be simple and accessible for all users, including those with limited technical knowledge.
- Improved Governance: Digital record-keeping helps administrators monitor schemes and grievances more effectively, reducing mismanagement and inefficiencies.
- Eliminates Redundancy: The system reduces duplicate applications and errors by maintaining an organized digital database of users and their applications.
Conclusion
The Smart Scheme & Grievance System provides an efficient and structured approach to managing government welfare schemes and grievance redressal. By digitizing the process, the system ensures easy scheme discovery, simplified application management, and organized grievance handling. It eliminates the inefficiencies of the traditional offline method, reducing manual paperwork, bureaucratic delays, and mismanagement. Citizens can access relevant schemes, track their applications, file complaints, and provide feedback, while administrators can manage schemes more effectively. This system enhances accessibility, transparency, and governance, ensuring that government benefits reach the right individuals efficiently. Overall, the Smart Scheme & Grievance System improves public service delivery, fosters trust between citizens and authorities, and contributes to better policy implementation.
