AntiScam Complaint App

AntiScam Complaint Management System Application

ABSTRACT

The AntiScam Complaint Management System is a digital platform designed to efficiently handle scam-related complaints by streamlining communication between users, officers, and administrators. This system enables users to report scams by submitting complaints along with proof, images, and geo-location details, ensuring accurate tracking of fraudulent activities. The admin plays a key role by assigning officers to specific locations and managing complaint categories, departments, and reports. Officers are responsible for reviewing complaints within their jurisdiction, updating case statuses, and providing proof of resolution. Additionally, users can track their complaint progress, receive real-time updates, and provide feedback on the assigned officers. The system generates comprehensive reports for administrative analysis, aiding in identifying scam trends and improving response efficiency. By integrating real-time tracking, feedback mechanisms, and structured workflows, the AntiScam Complaint Management System enhances transparency, ensures faster resolution of complaints, and builds public trust in law enforcement. This application serves as a proactive approach to combating scams, ensuring a secure and user-friendly complaint resolution system for victims and authorities.AntiScam Complaint Management System App

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PHP Demo Video

    System Specifications:

•  Hardware Requirements:-

         Processor                             :   Intel3

         Installed memory (RAM)    :   4 GB

         Hard Disk                            :   500 GB

         Operating System                :   Windows  

• Software Requirements: –

  Front End: HTML5, CSS3, Bootstrap

  Back End: PHP 8.1, MYSQL

  Control End: Angular Java Script

  PHP Tools:

  Xampp 3.3 64 bit

  Visual Studio Code

  Android Tools:

      IDE: Android Studio

      Android Emulator

      xampp-win64-8.1      

System Modules:

Admin

• Login
• Create Officer Login
• View Officer
• View Complaint Report
• View officer feedback
• Manage Location
• Manage Category

Officer

• Login
• View Complaint
  • Update Status
• View Total report
• View User Details
• View Feedback

User

• Register
• Login
• Create Complaint
  • Update Image, geo location
• View Complaint Status
• Post Feedback
• View Admin Contact
• My Profile

Existing System:

The traditional method of handling scam complaints is primarily offline and relies on manual processes, where victims must physically visit police stations or complaint offices to file a report. The complaint details are recorded in paper registers or basic digital logs, making searching, tracking, and resolving cases inefficient.

Once a complaint is lodged, authorities manually categorize and assign it to officers based on location, which often results in delays in processing. Users have no direct means of tracking complaint status, requiring them to visit the police station repeatedly for updates. Additionally, evidence submission (such as images, documents, or geo-location data) is limited to physical proof, making verification time-consuming.

Moreover, feedback collection regarding officers’ handling of cases is either non-existent or inefficient, leading to a lack of transparency and accountability in resolving complaints.

Disadvantages of the Existing System

1. Time-Consuming Process – Users must visit complaint offices in person, leading to long wait times and delays in case registration.
2. Manual Record Management – Maintaining paper-based records increases the risk of data misplacement, errors, and inefficiency in searching for past complaints.
3. Lack of Tracking – Users have no real-time access to complaint status, requiring frequent follow-ups at the police station.
4. Delayed Response – Officers manually sort and assign complaints, which slows down the investigation process.
5. Limited Evidence Submission – Physical submission of proof makes it harder to verify complaints quickly.
6. No Transparency & Accountability – Users cannot provide feedback on officers, making it difficult to assess their performance.
7. Restricted Access – Complaints are stored locally, limiting accessibility for different departments and officers handling cases.

Proposed System:

The AntiScam Complaint Management System is a web and mobile-based application designed to digitalize and automate the entire complaint-handling process. The system allows users to file complaints online, attach evidence such as images, videos, and geo-location, and track the status of their complaints in real-time.

The admin assigns complaints to officers based on location and complaint category, ensuring efficient case distribution. Officers can update complaint status, attach resolution proof, and generate reports, making the process more structured and transparent. Additionally, users can provide feedback on how their complaint was handled, ensuring accountability in law enforcement.

Advantages of the Proposed System

1. Efficient complaint management – Users can file complaints digitally, reducing the time and effort needed compared to manual filing.
2. Real-time tracking – Complainants can track their complaint status online, eliminating the need for repeated follow-ups.
3. Automated complaint assignment – Complaints are automatically categorized and assigned to officers based on location and type, ensuring faster response times.
4. Digital evidence submission – Users can upload images, documents, and geo-location proof, making scam investigations more effective.
5. Transparency and accountability – Users can rate and provide feedback on how officers handled their complaints, ensuring a high level of service.
6. Centralized database – All complaints, reports, and user details are stored in a secure, centralized system, making it easier for authorities to access and analyze cases.
7. Faster resolution – With structured workflows, officers can process complaints more quickly, improving public trust in scam prevention measures.
8. Automated reporting – The system generates detailed reports on scam complaints, officer performance, and overall resolution statistics.
9. Enhanced accessibility – The system can be accessed via web and mobile platforms, allowing users to file complaints from anywhere.

CONCLUSIONS

The AntiScam Complaint Management System is designed to streamline and enhance the process of scam-related complaint handling. By digitizing the complaint registration, assignment, and resolution process, the system eliminates manual inefficiencies, ensuring faster response times and improved transparency. The integration of real-time tracking, automated complaint categorization, and digital evidence submission significantly enhances the effectiveness of law enforcement in addressing scams. Additionally, the feedback mechanism fosters accountability among officers, improving public trust. With a secure, centralized database, authorities can easily monitor complaint trends, generate reports, and make data-driven decisions. Overall, the system serves as a vital tool in combating scams and ensuring a safer society.