Credit Card Fraud Protection App
Abstract
Credit Card Fraud Complaint and Protection Application, a revolutionary online application that aims to tackle the rising issue of credit card fraud. With the existing system being cumbersome and confusing for customers, our application provides a one-stop solution for reporting and protecting against fraudulent transactions. The existing system the hassle of searching for different bank numbers and dealing with multiple grievance processes. Our system streamlines the entire process, allowing users to register complaints against fraudulent transactions, which will then be handled by the dedicated bank officials. Experience a new level of convenience and security with the Credit Card Fraud Complaint and Protection Application.
Software Requirements: –
Front End: HTML5, CSS3, Bootstrap
Back End: PHP, MYSQL
Control End: Angular Java Script
Android Tools:
IDE: Android Studio
Android Emulator
XAMPP 8.1 – 64 bit
PHP Tools:
XAMPP 8.1 – 64 bit
System Modules:
Admin
- Login
- Manage Bank Officier Login
- Manage Bank & Category
- View Complaint Report
- View User
- View Status count
Bank Officier
- Login
- View Complaint
- Update Status
- View Feedback
User
- Register
- Login
- Create Complaint
- View Complaint Status
- Post Feedback
- My Profile
Module Description
Admin:
– Login: login process for administrators
– Manage Bank Officer Login: Create login for managing bank officer logins
– Manage Bank & Category: Describe how banks and categories are managed within the application
– View Complaint Report: Discuss the reporting feature that allows administrators to view complaint reports
– View User: administrators can view user information
– View Status Count: Highlight the feature that displays the count of different complaint statuses
Bank Officer:
– Login: login process for bank officers
– View Complaint: bank officers can view complaints assigned to them
– Update Status: bank officers can update the status of a complaint
– View Feedback: feature that allows bank officers to view user feedback
User:
– Register: registration process for users
– Login: Describe users can log in to the application
– Create Complaint: users can create a complaint regarding a fraud transaction
– View Complaint Status: feature that allows users to view the status of their complaints
– Post Feedback: users can provide feedback on their experience
– My Profile: functionality of the user profile section
Existing System
While the online application aims to centralize the complaint reporting process, its effectiveness may be limited to customers with access to the internet and digital devices. This may exclude individuals who do not have reliable internet connectivity or are not comfortable using technology.
- Privacy Concerns: As with any online application, there may be concerns regarding the privacy and security of personal information. It is crucial for the Credit Card Fraud Complaint and Protection Application to have robust security measures in place to protect user data and prevent any unauthorized access or data breaches.
- Technical Issues: Like any digital platform, the proposed system may encounter technical glitches or interruptions in service. This could potentially hinder customers from reporting fraud transactions promptly or accessing necessary support during such incidents.
- Dependence on Bank Officers: While the application aims to streamline the complaint reporting process, it still relies on the efficiency and responsiveness of bank officers. In case of any delays or inefficiencies in handling complaints, customers may face frustration and dissatisfaction with the overall system.
Proposed System
- Convenience: The online application provides a centralized platform for customers to report credit card fraud. They no longer have to search for different toll-free numbers for each bank, making the process more convenient and user-friendly.
- Streamlined Reporting: With the proposed system, users can easily register a complaint against fraudulent transactions. The application ensures that all necessary information is captured, making it easier for corresponding bank officers to investigate and resolve the issues promptly.
- Timely Resolution: By streamlining the complaint reporting process, the Credit Card Fraud Complaint and Protection Application enables quicker responses from bank officers. This helps in resolving fraud cases promptly and minimizing the financial and emotional impact on customers.
- Enhanced Security: The online application is designed to provide an additional layer of security for credit card users. By promptly reporting fraud transactions, customers can minimize the potential financial losses and protect their personal and financial information.
