e-Vigilance Complaint Management System App

e-Vigilance Complaint Management System App

Abstract

The “e-Vigilance Complaint Management System App” emerges as a transformative solution designed to modernize and streamline the management of vigilance complaints within organizational structures. This innovative application offers a centralized platform that empowers authorized users, including employees and whistle blowers, to securely report and monitor complaints related to ethics, misconduct, and irregularities. Through an intuitive interface, users can submit detailed complaints, attaching supporting evidence and documents. The Officier categorizes complaints, ensures their confidentiality through robust security measures, and facilitates assignment to designated investigators. Key features of the app include real-time tracking of complaint status, secure document management, and comprehensive reporting tools. The capabilities enable organizations to identify trends, patterns, and areas requiring vigilance and compliance enhancement, thus promoting a culture of ethical responsibility.

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PHP Live Demo

PHP Demo

Software Requirements: –

Front End: HTML5, CSS3, Bootstrap

Back End: PHP, MYSQL

Control End: Angular Java Script

Android Tools:

IDE: Android Studio
Android Emulator
XAMPP 8.1 – 64 bit

PHP Tools:

XAMPP 8.1 – 64 bit

System Modules:

Admin

• Login
• Approve Advocate Profile
• View User Details

Advocate

• Register
• Login
• Create Profile
• Update/Delete Profile
• Search women problem
  • Send help request
• My Profile

User

• Register
• Login
• Search Advocate
  • Search City, area wise
• Post Problem
• Update/Delete Problem
• Get Help request
• My Profile

Module Description

Admin:

1. Login:

   – Description: This module allows the admin to log in securely to access the admin panel and perform administrative tasks.

2. Approve Advocate Profile:

   – Description: Admins can review and approve advocate profiles after verifying their credentials to ensure the legitimacy of advocates on the platform.

3. View User Details:

   – Description: This module enables the admin to view user details, helping to manage and monitor user activity on the platform.

Advocate:

1. Register:

   – Description: Advocates can create accounts by providing necessary information and credentials to join the platform.

2. Login:

   – Description: Advocates can log in securely to access their accounts and provide their legal services.

3. Create Profile:

   – Description: Advocates can create and update their profiles, including qualifications, areas of expertise, and contact information.

4. Update/Delete Profile:

   – Description: This module allows advocates to edit or remove their profiles as needed.

5. Search Women Problem:

   – Description: Advocates can search for women’s legal problems posted by users and offer assistance. This includes sending help requests.

6. My Profile:

   – Description: Users can manage their profiles, update personal information, and view their interaction history on the platform.

User:

1. Register:

   – Description: Users can register on the platform by providing their details, creating an account to seek legal assistance.

2. Login:

   – Description: Users can log in securely to access their accounts and post legal issues or search for advocates.

3. Search Advocate:

   – Description: Users can search for advocates based on various criteria, such as specialization or location.

4. Search City, Area Wise:

   – Description: Users can narrow down their search for advocates by specifying city or area preferences.

5. Post Problem:

   – Description: Users can post their legal problems, providing details to seek assistance from advocates.

6. Update/Delete Problem:

   – Description: Users can edit or remove their posted problems as needed.

7. Get Help Request:

   – Description: This module allows users to view help requests sent by advocates and respond accordingly.

8. My Profile:

   – Description: Users can manage their profiles, update personal information, and view their interaction history on the platform.

Existing Solution:

In many organizations, managing and addressing complaints, especially those related to vigilance and ethics, can be a complex and time-consuming process. The existing system might involve manual methods or legacy software, which can have several limitations:

1. Manual Processes:

   – Many organizations rely on paper-based systems or basic digital documents and email for managing complaints.

   – Tracking complaints, assigning responsibility, and ensuring timely resolution can be challenging and error-prone.

2. Lack of Centralization:

   – Information related to complaints might be scattered across various departments, making it difficult to have a unified view of the complaint status.

3. Security Concerns:

   – Ensuring data security and confidentiality, especially for sensitive vigilance complaints, can be a significant concern in the existing system.

4. Reporting and Analytics:

   – Generating reports and analyzing complaint data for trends, patterns, and compliance monitoring can be manual and time-intensive.

Proposed System:

The “e-Vigilance Complaint Management System App” aims to address these limitations by introducing an efficient, centralized, and user-friendly platform for managing vigilance-related complaints within organizations:

1. User Registration and Authentication:

   – The app allows authorized users, such as employees and whistleblowers, to register and log in securely.

2. Complaint Submission:

   – Users can submit complaints through the app, providing details, evidence, and relevant documents.

   – They can categorize complaints based on the nature of the issue (e.g., corruption, ethics violation, harassment).

3. Centralized Complaint Repository:

   – The system centralizes all complaints, making it easy for designated authorities to access, assign, and track them.

   – Notifications are sent to concerned parties when a new complaint is submitted or updated.

4. Assignment and Tracking:

   – Complaints can be assigned to specific investigators or responsible individuals.

   – Users can track the status of their complaints in real-time.

5. Secure Data Handling:

   – The app ensures data security and confidentiality through encryption and access controls.

   – Sensitive information is safeguarded to prevent unauthorized access.

6. Reporting and Analytics:

   – The system provides reporting tools and analytics to help organizations identify trends, patterns, and areas that require vigilance or compliance improvements.

   – Detailed reports can be generated for internal and regulatory purposes.

7. Document Management:

   – The app allows users to upload and manage documents related to complaints securely.

8. Audit Trail:

   – An audit trail feature ensures transparency and accountability by tracking all actions related to complaints.

9. Communication and Notifications:

   – The app facilitates communication between complainants, investigators, and authorities.

   – Automated notifications keep stakeholders informed of complaint progress.

10. Compliance Monitoring:

    – The system assists organizations in monitoring compliance with vigilance and ethics policies.

11. User Support:

    – A user support feature provides assistance and guidance to users throughout the complaint process.

In summary, the “e-Vigilance Complaint Management System App” modernizes and streamlines the process of managing vigilance-related complaints within organizations. It enhances transparency, security, and efficiency while providing valuable tools for reporting, analysis, and compliance monitoring. This app can significantly contribute to maintaining ethical standards and addressing misconduct effectively.