On Road Vehicle Breakdown Assistance React JS MERN AI Chat Bot
ABSTRACT
On Road Vehicle Breakdown Assistance (ORVBA) is a reliable and user-friendly solution designed to assist individuals facing vehicle breakdowns, especially in remote locations. The system connects registered users with legally licensed and approved mechanics or towing services through a trusted digital platform. Every mechanic listed in the ORVBA system is verified and monitored to ensure fair practices, with strict guidelines against charging extra service fees. Users can share their feedback after availing services, helping maintain service quality and transparency.
In addition to on-ground assistance, ORVBA also integrates an intelligent AI-powered chatbot that provides instant support for all user queries related to bike or car issues. Whether it’s troubleshooting a problem, getting maintenance advice, or understanding service procedures, the chatbot offers real-time guidance to enhance user experience and reduce dependency in urgent situations. This combined approach ensures that vehicle owners receive prompt, accurate, and trustworthy assistance wherever they are. On Road Vehicle Breakdown Assistance React JS MERN AI Chat Bot
Software Requirements: –
MERN React JS Software Languages
Front End : React JS, CSS3, Bootstrap
Back End : Express JS, Node JS,
Data Base: Mongo DB
Tools:
VS Studio
Mongo
System Modules:
User modules:
- Register
- Login
- View Business Details
- Give Request
- Post feedback
- Make Whatsapp Chats
- Share location
- My Request
- My Profile
- Using AI-ChatBot
Admin modules:
- Login
- Approve Business
- View User Details
Business modules:
- Register
- Login
- Post Business Details
- New Request
- Update Request Status
- View Feedback
Existing System:
Currently, vehicle breakdown assistance is typically provided through traditional roadside assistance services such as the Automobile Association of Malaysia (AAM) or third-party mobile applications like CarBengkel, BengkelHub, and MyAssist. These services allow users to request towing, fuel delivery, jump-starts, and minor mechanical repairs. Most of these platforms rely on a centralized call center, where the user must contact an operator, describe the issue, and wait for the nearest mechanic or service provider to be dispatched.
Additionally, some newer mobile apps use basic location tracking and manual feedback forms but do not feature real-time user interaction, AI chatbot support, or integration with WhatsApp for direct communication. In many cases, workshop details are limited or not verified, and many apps are region-specific with minimal coverage in rural areas.
Disadvantages of Existing System
- Lack of Real-Time Support:
Most existing systems do not offer instant chatbot or AI assistance, leaving users without quick guidance or first-level troubleshooting help. - Limited Service Coverage:
Many platforms only work in major cities, leaving highway and rural area breakdowns unsupported or with delayed response. - Dependence on Manual Intervention:
Users must often call a hotline and verbally explain their situation, which can be stressful during emergencies. - No Integration with WhatsApp or Location Sharing:
Most apps lack built-in WhatsApp support or direct GPS-based live location sharing, which could ease the process of finding the vehicle’s exact location. - Unverified Service Providers:
Some applications list unverified or unlicensed mechanics, risking scams or poor service quality. - Poor User Experience & Interface:
The user interface in several existing systems is outdated or hard to navigate, especially for non-tech-savvy users. - No Feedback Loop or Rating System:
Many existing systems lack post-service feedback mechanisms, which limits transparency and quality control. - No Personalized Recommendations:
The absence of AI means users don’t receive tailored advice based on vehicle type, location, or issue severity.
Proposed System:
The On Road Vehicle Breakdown Assistance (ORVBA) system is a smart, AI-integrated, location-based web and mobile application designed to offer seamless support for vehicle users facing mechanical issues or breakdowns in any part of India. The system connects vehicle users with verified, licensed mechanics and towing services available in their nearby locality. Users can register, log in, view available businesses, and send service requests directly from the platform.
An AI-powered chatbot is integrated into the system to answer common vehicle-related queries, offer troubleshooting guidance, and assist in service selection. The platform also features WhatsApp chat integration and live location sharing to simplify communication between users and service providers. Admins approve businesses, manage user details, and monitor the system to ensure service quality. Feedback and review mechanisms help maintain trust and prevent overcharging.
Advantages of the Proposed System
- Real-Time AI Chatbot Support
Users receive immediate answers to queries and troubleshooting suggestions through a built-in AI-powered chatbot, reducing panic and wait time. - Verified and Licensed Service Providers
Only registered and admin-approved service providers are listed, ensuring trustworthy and high-quality service. - 24/7 Assistance Anywhere
Users can access the service at any time, even in remote or rural areas, making it more dependable than traditional methods. - WhatsApp Integration for Easy Communication
Built-in WhatsApp chat functionality enables users to contact mechanics instantly without needing to switch apps. - User Feedback System
After availing a service, users can post reviews and rate the mechanic, increasing transparency and accountability. - Admin Monitoring and Control
Admins can approve businesses, view user activities, and monitor complaints, ensuring service integrity and quality control. - Minimal Cost and Easy Access
The system is open-source and free to download, with a lightweight interface for easy access via mobile phones and tablets. - Multi-City Business Listing
Vendors can register their services across multiple Indian cities, allowing broader support coverage for users. - User-Friendly Interface
Designed with ease-of-use in mind, the platform supports all types of users, including those with minimal technical knowledge.
CONCLUSIONS
In conclusion, the proposed On Road Vehicle Breakdown Assistance (ORVBA) system offers a highly effective solution for addressing emergency vehicle breakdowns. The application is designed to quickly identify and locate the nearest registered and verified service providers, significantly aiding users during urgent situations. By offering direct contact information, and AI-powered support, the system enhances the overall user experience and proves to be more efficient than traditional or existing methods.
The application provides reliable assistance for a range of roadside emergencies, including mechanical breakdowns, towing needs, flat tire changes, and vehicle collisions. All service-related information is stored securely on the server, ensuring quick access and seamless coordination. Ultimately, the system is a practical and essential tool for ensuring safety and convenience on the road.
