Online Complaint Registration and Management system (street light, water pipe leakage, rain water drainage, road)
Abstract
The main purpose of this project is to help the public in knowing their place details and getting their problems solved in online without going to the officer regularly until the problem is solved. By this system the public can save his time and eradicate corruption in government offices. Its main purpose is to provide a smart and easy way through android or web Application for Complaint registration and its Tracking and eradicating system and thus to prevent Corruption. We want to develop an we application for complaint management system where public can register complaints for street light, water pipe leakage, rain water drainage, road reconstruction and garbage system.To transform the existing manual compliant management system into an automate system. For the better management of complaints to improve efficiency. android projects ideas All the peoples living in housing schemes societies can used our android application for the registration of their complaints within India. Online Road Complaints Registration System
Online Complaint Registration – Street-Pipe-road
Software Requirements: –
Front End: HTML5, CSS3, Bootstrap
Back End: PHP, MYSQL
Control End: Angular Java Script
Android Tools:
IDE: Android Studio
Android Emulator
XAMPP 8.1 – 64 bit
PHP Tools:
XAMPP 8.1 – 64 bit
Existing System and Problem Definition
- Its manual process for earlier system.
- Its more time consume for all process.
- Need for more resources.
- There is chance to not resolve user problems.
- Management is chance to forget user complaints.
Proposed Solution:
- We want to replace existing manual CMS (Complaint Management System) to an android application changing the way of maintaining the society complaints will also prove to be beneficial, improve efficiency and save us time.
- By using this application people can register their complaints in easy and proper format .They will also well aware about their complaints progress. They can also provide feedback about their complaints progress weather they are satisfied or not.
- Also they user can post their requirements through this system and they will receive needed items by admin within couple of hours ,its depending on the needed item and you can also look your status about your requirements. These user complaints, needs requirements maintain by admin. The User post feedback of these CMS system and admin can view this feedback.
System Modules:
USER
- Login
- Register
- Post Complaint
- Location Mark in Google Map
- View complaint status
- Feedback
- Get Admin Contact details
OFFICER
- Register
- Login
- View Complaint
- Update status
- Update proof of work
ADMIN
- Generate id & password for officer
- The administrator has the full-fledged rights over the OES.
- Can create/delete an account.
- Can view the accounts.
- Can change the password.
- Can hide any kind of features from the both of users.
- Insert the information of available on OES.
Can access all the accounts of the officer.
Login Module
The main activities in the application are the user login page for user. The other modules are followed by this login page. This module records only user and password of the user.
Registration Module
Another main function of our proposed system is registration, in order to register with the unique application details such as name; password, email, place and time are required.
USER
- Post Complaint
User posts their complaint through this application. That is they can’t get water regular manner in their area and about the problem description.
- Location Mark in Google Map
User marks their location in the Google Map for the betterment of the complaint registration.
- View Status
User views the status about their complaint.
- Feedback
User gives the feedback about the actions taken on the registered complaints.
- Get Admin Contact Details
User views the status about their complaint.
ADMIN
- Generate ID
Admin generate id and password for PWD officer.
Officer
- View Complaint
Officer view the complaint details who posted the user complaint using the Google map location mark.
- Update status
Officer updates status for user.
- Update completed proof
Officer update photo proof of work
